1. Commitment to Privacy

MONAAN is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and disclose personal information in the course of providing our booking and payment facilitation services.

2. Information We Collect

We only collect personal information that is reasonably necessary for our business functions. This includes:

• Identity Data: Full name and preferred identifier.
• Contact Data: Email address and Australian mobile phone number.
• Transactional Data: Payment history, appointment attendance, and service preferences.
• Payment Data: Securely handled by Stripe. We do not store primary credit card numbers on our infrastructure.

3. How We Use Personal Information

Your information is used to facilitate the seamless "Walk-Out" booking experience, including:

• Syncing your arrival with Merchant Partner schedules.
• Automating SMS reminders to reduce no-shows.
• Processing secure payments via the Platform.
• Improving the Platform's performance and user experience.

4. Disclosure to Third Parties

We disclose your information to Merchant Partners (Shop Owners) only to the extent necessary to fulfill your booking.

Overseas Disclosure: We use global service providers (e.g., Stripe, AWS) for secure data processing. While these providers may store data in various regions, we ensure they maintain security standards compliant with Australian law.

5. Marketing Communications

We comply with the Spam Act 2003 (Cth). You may opt-out of marketing communications at any time via the "Unsubscribe" link in our emails or by replying "STOP" to SMS notifications.

6. Access & Correction

You have a right to access and correct the personal information we hold about you. Please contact our Privacy Officer at the email below to make such a request.